Question 1

Can I download or install the CCTV Design Tool on my computer?

Accepted Answer

No. CCTV Design Tool is a web-based application that runs directly in your browser — Windows, Mac, Linux, or iPad. No installation, no updates to manage, no IT department required. An active internet connection is needed.

Question 2

Does the free plan require a credit card?

Accepted Answer

No. The free plan is permanently free with no credit card required and no expiry date. It includes up to 3 cameras and 3 devices per project, the full 23,000+ camera database, FOV and DORI simulation, cable planner, BOM, and PDF proposals up to 3 pages.

Question 3

Is a Premium account valid for a single user only?

Accepted Answer

Yes, a Premium account is designed for a single user. If you need to add multiple users, consider upgrading to an Enterprise plan, which offers volume discounts for multiple licenses.

Question 4

Is there a cost to upgrade to an Enterprise account?

Accepted Answer

Upgrading your account to the Enterprise tier is free of charge. You only pay for additional user licences, priced at $72 per user per year. Quantity discounts are available for purchases of 5 or more licences.

Question 5

Can I purchase a premium subscription for only one month and then cancel?

Accepted Answer

Yes. You can purchase a monthly Premium subscription and cancel at any time to prevent automatic renewal. There is no annual commitment on the monthly plan.

Question 6

If I pause or cancel my subscription, will I lose my projects?

Accepted Answer

No. Pausing or cancelling your subscription does not delete your account or saved projects. You retain access to your account and data, but Premium features become unavailable. Your account stays active for at least one year after your last login.

Question 7

Does CCTV Design Tool include a quotation or proposal generation module?

Accepted Answer

Yes. CCTV Design Tool includes a comprehensive quotation and proposal generation module. You can create a full Document Creator proposal (floor plan, BOM, pricing) or a Simple Report directly from your project and export it as a PDF.

Question 8

Does CCTV Design Tool support devices beyond cameras — intercoms, access control, alarms?

Accepted Answer

Yes. The tool supports a wide range of security devices beyond CCTV cameras, including intercoms, door access systems, alarm panels, motion sensors, PoE switches, NVRs, and accessories. The full 18,000+ security device library is available on the Premium plan.

Question 9

What should I do if a camera model or brand is missing from the database?

Accepted Answer

First try variations of the model name or shorter search terms. If the model is genuinely missing, submit a device request and our team will add it. You can also add any camera as a custom device entry in your project immediately, without waiting for the database to be updated.

Question 10

Can I add analog cameras if they are not in the database?

Accepted Answer

Yes. While the database primarily covers IP cameras, you can add any analog or unsupported camera model as a custom device entry, specifying your own FOV, resolution, and other parameters.

Question 11

How are DORI zones calculated in CCTV Design Tool?

Accepted Answer

DORI zones (Detect, Observe, Recognise, Identify per EN 62676-4) are calculated based on the camera's field of view, resolution, mounting height, and tilt angle. The coloured zones update in real time as you adjust the camera on the floor plan.

Question 12

Can I generate a single report covering all floors of a multi-storey project?

Accepted Answer

Yes. Projects support multiple floors with individual floor plans. When generating a report or PDF proposal, all floors can be included in a single document.

Question 13

How can I change the currency in the pricing and quotation module?

Accepted Answer

Go to the Pricing module, select Settings in the right-hand sidebar, and choose your desired currency. The change applies to the BOM, pricing module, and exported reports.

Question 14

Why are cameras appearing too large or too small on my floor plan?

Accepted Answer

This is usually caused by an incorrect scale on the imported floor plan or background image. Make sure to define the real-world scale of your floor plan after import using the Scale tool before placing cameras.

Question 15

How will charges for CCTV Design Tool appear on my bank statement?

Accepted Answer

Charges appear under the name Lemon Squeezy — our payment processor. If you see a charge from Lemon Squeezy, it is a legitimate transaction related to your CCTV Design Tool subscription.

CCTV Design Tool — SSS

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